FAQs
Discover our most Frequently Asked Questions.
PRODUCTS & AVAILABILITY
WHERE CAN I TRY YOUR PRODUCTS ON?
Click the link to explore all the places where you can find our products.
WHAT IF I DIDN’T FIND THE RIGHT SIZE OR MISSED THE CHANCE TO PURCHASE A PRODUCT I REALLY LIKED?
If you haven’t found the right size or missed out on a piece you adore, simply send us an email at hello@grand-duchess.com and we’ll do our very best to make it happen.
FIT & SIZING
HOW CAN I FIND MY SIZE?
Check the AVAILABLE MEASUREMENTS drop-down on each product page for details on the general garment fit and our models’ measurements.
Still need assistance? Feel free to reach out to our team at hello@grand-duchess.com.
RETURNS & EXCHANGE
HOW DO I MAKE A RETURN?
To return an item, please contact us at hello@grand-duchess.com and we’ll guide you through the process.
Once your return is received and processed, any applicable refunds or exchanges will be handled promptly, with no shipping charges for sending your new item.
THE ITEM I ORDERED IS TOO SMALL/BIG/NOT MY STYLE. CAN I MAKE AN EXCHANGE?
We currently do not offer direct exchanges on our website.
If you’d like a different size, color, or a completely new piece, please contact us at hello@grand-duchess.com.
SHIPPING, DELIVERY & TRACKING
WHICH DESTINATIONS DOES GRAND DUCHESS SHIP TO?
We deliver worldwide🌍. For more details on international shipping, please see our Shipping policy.
If you have any further questions, feel free to contact us at hello@grand-duchess.com.
ABOUT GRAND DUCHESS
WHERE ARE YOUR COLLECTIONS PRODUCED?
All of our clothing and accessories are proudly crafted in Lithuania.