Terms of service

 

1. CONCEPTS

1.1. Seller – small partnership Grand DU, legal entity code: 305640772, the registered office address is at: St. Stepono Str. 27F-11, Vilnius, E-mail: hello@grand-duchess.com. Data on the legal entity are collected and stored in the Register of Legal Entities.
1.2. Buyer – a person who orders or purchases goods at the E-shop.
1.3. Parties – the Seller and the Buyer, hereinafter collectively referred to as the Parties in these Rules.
1.4. E-shop – the E-shop owned by MB Grand DU is available at www.grand-duchess.com and www.grand-duchess.lt.
1.5. Working day – every day of the week, except for Saturdays and Sundays and public holidays, which are announced as non-working days in accordance with the legal acts of the Republic of Lithuania.
1.6. Personal Data – the Buyer's data specified in the Privacy Policy.
1.7. Privacy Policy – a document approved by the Seller, which contains the main provisions regarding the collection, storage, processing and storage of Personal Data and other related aspects when using this E-shop.
1.8. Rules – these purchase rules, which describe the provisions related to the purchase and sale of goods in the E-shop.
1.9. Account – the result of the Buyer's registration in the E-shop, which stores the personal data provided by him/her and the data on orders in the E-shop, according to which an invoice is created.

2. GENERAL TERMS

2.1. These Rules is a legal document binding on the Parties, which sets out the rights and obligations of the Parties, the conditions and procedure for concluding the Purchase and Sale Agreement, conditions of delivering and returning goods, as well as other provisions related to the purchase and sale of goods in the E-shop.
2.2. These Rules have been prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Protection of the Republic of Lithuania and other applicable legal acts.
2.3. By ordering the goods, the Buyer confirms that he has read and understood the Rules.
2.4. To order and buy goods in the E-shop, only the following has the exclusive right:
2.4.1. active natural persons, i.e. y. persons who have reached the age of majority and whose capacity is not restricted by court order;
2.4.2. minors between the ages of 14 and 18 with the consent of their parents or guardians, except the cases when they dispose of their own money;
2.4.3. legal persons acting via authorized representatives;
2.4.4. authorized representatives of all the above mentioned persons.
2.5. The Buyer must read the Rules of the E-shop before placing an order. In all cases, the Buyer is considered to be familiar with the Rules and agrees to them when he places an order in this E-shop.
2.6. The goods are considered ordered when the Buyer pays for the goods and receives a confirmation letter to the e-mail address specified by the Buyer that the Buyer's order has been started.
2.7. More information about how we handle your personal data you can find in the Privacy Policy.
2.8. The Seller shall not be liable for any losses (material or moral) incurred in cases where the problems were caused by the Buyer's disregard the information in the Rules that is publicly available on this site.

3. CONCLUSION OF PURCHASE – SALE AGREEMENT

3.1. The Agreement between the Buyer and the Seller is considered concluded when the Buyer, having selected the purchased item(s) and having formed a shopping cart (hereinafter referred to as the Shopping Cart), clicks on the button "Check out".
3.2. After concluding the Purchase – Sale Agreement, the assortment of goods, their quantity, price, delivery time and other conditions specified during the Buyer's order are binding on the Buyer and the Seller, and may be changed only in accordance with these Rules.
3.3 Purchase – Sale Agreements are registered and stored in the Seller's database.

4. RIGHTS AND OBLIGATIONS OF THE BUYER

4.1. The Buyer has the right to purchase goods in the E-shop in accordance with these Rules.
4.2. The Buyer has the right to withdraw from the Purchase – Sale Agreement concluded with the Seller in the E-shop by notifying the Seller in writing (by e-mail, indicating the desired item for return and its order number) no later than 14 (fourteen) days from the date of delivery of quality goods.
4.3. Cancellation or adjustment of the formed and ordered Shopping Cart is not possible. In case the Buyer has already placed an order, the Buyer should contact the Seller immediately to cancel or adjust the order (for more details on contact details, see Section 9 of the Rules). In cases when the Seller does not have the opportunity to give the Buyer the right to cancel or adjust the basket of ordered goods (for example, because the goods are ready for shipment or have been delivered to the courier), the Buyer retains the right to withdraw the contract and return the goods in accordance with these Rules.
4.4. After placing the order, the Buyer must accept the goods in accordance with the procedure established in these Rules, as well as not to abuse the Buyer's rights and comply with the requirements of legal acts.
4.5. If the Buyer, at the time of delivery of the goods, refuses to accept the goods without important reasons, the Buyer must cover the costs of returning the goods at the request of the Seller.

5. RIGHTS AND OBLIGATIONS OF THE SELLER

5.1. The Seller undertakes to enable the Buyers to order goods through the E-shop in accordance with the procedure established in these Rules.
5.2. The Seller undertakes to deliver the goods purchased by the Buyer in the manner chosen by the Buyer when ordering the goods and at the specified address.
5.3. The Seller undertakes to respect the privacy of the Buyer and to process his personal data in accordance with the requirements of applicable legislation.
5.4. The Seller undertakes to make every effort to fulfill the Buyer's order. However, in exceptional cases, unitary situations may arise where due to unforeseen circumstances beyond the control of the Seller, the Seller is unable to deliver the goods purchased by the Buyer. In such exceptional cases, if it is not possible to implement the Purchase - Sale Agreement, the Seller has the right to terminate the Purchase - Sale Agreement by notifying the Buyer in advance. In order to meet the needs of the Buyer, the Seller may offer the Buyer a similar product as the one ordered or purchased by the Buyer. If the Buyer refuses, the Seller undertakes to return the money paid by the Buyer within a maximum of 5 working days.
5.5. In the event when the Buyer exercises its right to withdraw from the contract in accordance with Clause 4.2 of the Rules, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) days from the date of receipt of the Buyer's notice of withdrawal. The Seller may not refund the amount paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever is the earlier.
5.6. If the Buyer uses the E-Shop in violation of these Rules, tries to damage the stability and security of the E-shop or otherwise violates the legal acts of the Republic of Lithuania, the Seller has the right to restrict the Buyer's use of the E-shop or cancel the Buyer's Account without notice. In any case, the Seller will not be liable for any loss or damage resulting from an attack against information systems, viruses or other software or technologically harmful or detrimental material that may affect the computers, IT equipment, data or materials of the E-Shop users use or downloading its content, as well as the sites to which the one is directed.

6. PRICES OF GOODS, PAYMENT PROCEDURE AND TERMS
 
6.1. The prices of the goods in the E-shop and the formed order are indicated in euros. The Seller is a VAT payer. VAT is included in the prices of goods sold at the E-shop. Before the Buyer confirms the order, the delivery fee (if applicable) is added to the total amount of goods.
6.2. Delivery methods and price are indicated in the "Shipping and customs" section of the E-shop.
6.3. Procedure and terms of payment for goods. The Buyer pays for the goods ordered through the E-shop in one of the following ways: credit card, PayPal or MakeCommerce.lt payment platform.
6.4. Payment is available using Swedbank, Seb, Luminor, Citadelė, Šiaulių bankas electronic banking services and Visa / MasterCard payment cards. Payments are available in euros. These payments are processed using the MakeCommerce.lt payment platform.
6.5. The parcel of the goods ordered by the Buyer starts to be formed only after the Electronic Store receives payment for the goods.

7. GIFT COUPONS

7.1. You can purchase a gift coupon only at the E-shop.
7.2. The gift coupon can be: physical or electronic.
7.3. At the Buyer's choice:
7.3.1. a physical version of the gift coupon, it will be sent to the specified address as soon as the payment confirmation is received. Delivery terms are specified in the "Delivery and customs duties" section of this E-shop;
7.3.2. electronic version of the gift coupon - the gift coupon is sent by email immediately upon receipt of the payment confirmation.
7.4. A physical or electronic gift coupon is valid once. You can shop at the E-shop by entering the gift coupon code before paying for the item(s).
7.5. The gift coupon is non-refundable.
7.6. The gift coupon is valid for 6 months from the date of its purchase.
7.7. After the gift coupon's validity period, it is automatically blocked and the remaining money is not refunded.

7.8. If the price of the product is higher than the amount of money in the gift coupon, you can pay the price difference by paying for the product(s) in the manner specified in Clause 6.3 of the Rules. If you select an item for a smaller amount, the balance will not be refunded.
7.9. In case of any kind of loss of the gift coupon, the money will not be refunded.
7.10. No invoice is issued when purchasing a Gift Certificate.
7.11. It is strictly forbidden to counterfeit, copy, reproduce, or use and purchase a gift certificate in any illegal way. Individuals who illegally use gift coupons may be prosecuted.
7.12. By purchasing the gift voucher, the Buyer confirms that he has read and agrees to the rules for the purchase and use of the gift coupon provided in these Rules.

8. DELIVERY OF GOODS

8.1. When purchasing goods at the E-shop, the Buyer shall choose the method of delivery of goods: delivery service.
8.2. Delivery service:
8.2.1. The Buyer, having chosen the delivery service, undertakes to provide the exact delivery address;
8.2.2. Delivery costs and terms are specified in the "Shipping and Customs" section of the E-shop.
8.2.3. Delivery charge applies to one order.  
8.3. The Seller undertakes to deliver the purchased goods as soon as possible.
8.4. The Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the control of the Buyer.
8.5. If the Buyer, after accepting the delivery, notices the non-conformity of the goods, factory defects or other defects of the goods, he / she shall immediately (not later than within 24 hours from the receipt of the delivery) inform the Seller thereof. If the complaint about the poor quality of the goods is confirmed and the Buyer returns the goods of poor quality, the Seller undertakes to return the money for the goods within 14 (fourteen) days, at the same time covering the return costs. In any case, this does not limit the Buyer's rights when purchasing a product of poor quality, which is established by law.
8.6. The Buyers who have collected the parcels from ATMs and noticing any discrepancies and immediately inform the Seller by contacting on the contacts specified in the E-shop.
8.7. The characteristics of each product for sale are indicated in the description accompanying each product. The Seller is not responsible for the fact that the color, shape or other parameters of the goods in the E-shop may not correspond to the actual size, shape and color of the goods due to the characteristics of the monitor used by the Buyer.
8.8. If the Buyer withdraws from the contract of sale (i.e. by exercising the right to return a quality product within 14 days), the Buyer shall be refunded all amounts paid by him (the price paid by the Buyer and delivery costs). The Buyer shall bear only the direct costs of returning the goods, unless the costs are borne by the Seller under the contract or the Seller has not properly informed the Buyer that these costs will have to be borne by the Buyer.

9. RETURN OF GOODS

9.1. Quality goods purchased by the Buyer can be returned within 14 days from the date of receipt. Defects of sold low-quality goods are eliminated, low-quality goods are replaced and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania and other applicable legal acts.
9.2. In order to return the item(s), the Buyer must inform the Seller by email hello@grand-duchess.com. When notifying about the intention to return the item(s), the Buyer must provide the order number and the reason for the return.
9.3. The following conditions must be met when returning the goods:
9.3.1. the product is unused and undamaged;
9.3.2. the product is in its commercial appearance (unimpaired labels and etc.);
9.3.3. the returned item (within 14 calendar days) is complete with all the documentation and original packaging provided by the manufacturer.
9.4. The Seller has the right to refuse to accept the goods returned by the Buyer if the conditions for the return of the goods have not been complied with;
9.5. If the returned goods have been paid for with a gift voucher, a new gift voucher is issued to the Buyer, the value of which is equal to the returned amount of the goods or the good is replaced by another one.
9.6. In case of return of quality goods, the Buyer must pay the cost of returning such goods. The Buyer may return the quality goods in one of the ways specified in these Rules by the Seller within 14 (fourteen) calendar days from the date of receipt of the goods (this clause does not apply in case of defective goods - in this case the goods are returned within the statutory warranty period);
9.7. If a defective product is returned, the return does not cost the Buyer - these costs are covered by the Seller;
9.8. Return and exchange of goods of appropriate quality shall be carried out in accordance with Article 6.22810 of the Civil Code of the Republic of Lithuania;
9.9. The Seller shall not be liable for the non-executed or delayed order for the returned goods, if the Buyer incorrectly provides the data required for the return.

10. EXCHANGE OF INFORMATION

10.1. The Seller provides the Buyer with information and, if necessary, communicates with him otherwise, using the email provided in the Buyer's registration form and the Buyer can use all communication channels specified in the "Contact us" section of the E-shop.

11. RESPONSIBILITY

11.1. The Buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer provides inaccurate data in the registration form, the Seller is not responsible for the consequences and acquires the right to claim compensation for direct losses incurred by the Buyer.
11.2. The Buyer is fully responsible for his/her actions performed after registering in the E-Shop.
11.3. The Buyer is responsible for the security of his/her registration data. If the registration data is used by a third party, it will be considered a Buyer.
11.4. The Seller is released from any liability in all cases where the loss arises due to the fact that the Buyer, despite the Seller's recommendations and its obligations, did not read these Rules (although he/she was given such an opportunity).
11.5. In the event of damage, the guilty party shall indemnify the other party for the losses incurred in accordance with the procedure and on the grounds established by the legal acts of the Republic of Lithuania.
11.6. The Parties shall be released from liability for full or partial non-performance of their obligations under these Rules if they prove that the obligations were not fulfilled due to circumstances beyond their control and reasonably foreseeable at the time of concluding the Agreement and could not prevent such circumstances or their consequences. According to these Rules, the circumstances of Force Majeure shall be understood as defined in Article 6.212 of the Civil Code of the Republic of Lithuania and in the Rules of Exemption from Liability in the Event of Force Majeure Approved by the Resolution of the Government of the Republic of Lithuania. In the event of Force Majeure, the requesting Party must notify the other Party in writing as soon as possible. If the circumstances of Force Majeure continue for more than 3 (three) months, the Agreement may be terminated at the initiative of one of the Parties by notifying the other Party in writing.

12. FINAL TERMS

12.1. The Seller reserves the right to suspend, supplement and change these Rules and other documents related to the Rules at its own discretion. Additions or amendments to the Rules shall take effect from the date of their publication.
12.2. If the Buyer does not agree with the new wording of the Rules, partial additions, amendments, the Buyer has the right to refuse them, provided that the Buyer loses the right to continue purchasing goods at the E-shop.
12.3. The Buyer's orders submitted before the amendment of the Rules are subject to the version of the Rules valid at the time of the order.
12.4. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.
12.5. The law of the Republic of Lithuania shall apply to the relations arising on the basis of these Rules.
12.6. All disagreements arising from the implementation of these Rules shall be resolved through negotiations. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.
12.7. You can submit a request / complaint regarding the purchased product to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, E-mail: tarnyba@vvtat.lt, phone No.: +370 52626751, on the website www.vvtat.lt, to its territorial subdivisions in counties at: http://vvtat.lt/struktura-ir-kontaktai/kontaktai/593) or fill in the application form on the EGS platform http://ec.europa.eu/odr/, but before that, you must contact us, as it is required by the applicable legislation.  

The last review of Rules is done on the 25th of May 2021.